Sue Ottman Testimonial
Sue Ottman Grateful for Superb Care After Vacation Injury
By Denise Maloof
Sometimes bad breaks morph into good breaks.
Sue Ottman can vouch for the latter, after a nasty fall at a friend’s house in Palm Coast netted her two right-ankle surgeries at Florida Hospital Flagler. The same accident also earned her an extended Florida vacation and extra time with some of her best buddies.
But, it also earned her admiration for Florida Hospital Flagler.
"I was so lucky that if it was going to happen, that it happened there,” said Ottman, a Red Wing, Minnesota resident, of her accident location."
In Palm Coast on an annual trip with girlfriends, Ottman was descending stairs at her friend Nita’s house on March 9, 2017. The group was departing for an 11:30 a.m., excursion, and Ottman crossed a landing that led to the final two stairs.
Momentarily distracted — she thinks she glanced at one of her friends as she reached those final steps — she slipped and went down hard.
After I was able to sit up, my foot was laying to the right and I lifted it, and my foot fell over to the left and I thought, ‘ooh, that’s not good,’” Ottman said.
Her friends helped her into Nita’s husband’s office chair, and rolled her to a car. Their 11:30 excursion detoured to Florida Hospital Flagler, where Ottman was diagnosed with a sprained left ankle, three broken bones in her right ankle and a displaced foot.
She found herself in the care of orthopedist Corey S. Rosenbaum, who specializes in foot and ankle reconstruction. Rosenbaum performed the first surgery — installing an external fixator on Ottman’s right foot — the next morning. Ten days later, he performed the reconstruction surgery, which involved screws and plates.
“He told me that I really gave him a challenge,” Ottman said. “It was so bad.”
Her initial recovery grounded her in Florida for a month. She transferred to Nita’s sister Coreen’s house (fewer stairs), and the girlfriend gang hung out together. Even for regular appointments at Dr. Rosenbaum’s office.
“All of the girls kind of had a crush on him, he was so cute and nice,” Ottman said, chuckling. “So when I would go to the doctor, all six of us would go to the doctor.”
Once Dr. Rosenbaum cleared her to fly home to Minnesota, he asked her to email him occasional updates on her progress. Her recuperation wasn’t over — Ottman remembered it was four months before she began walking — but neither was her gratitude for her surgeon.
“I was so impressed with him and my orthopedic doctors here were too,” said Ottman, a certified medical coding specialist for physicians, who retired four years ago.
Her regular doctor also gave a thumbs-up to Dr. Rosenbaum’s work.
“He said, ‘Sue, whoever did this really knew what they were doing,’” Ottman said.
In April 2018, the girlfriends reunited at Nita’s house for their annual trip (Nita put black tape on the offending steps as a warning).
Ottman, who knows how important it was to receive excellent care at a critical time, also dropped by to visit Dr. Rosenbaum.
- Sue Ottman Festure